FAQ
Frequently asked questions
Practical answers for international buyers on specs, samples, MOQ, lead time and QC.
Product & Specs
What specifications or models are available?
Multiple design series and sizes are available, and we can customize according to your requirements.
Do you support customized size, material, color, or process?
Yes — product and packaging customization is available.
Can you provide samples?
Free samples are not provided by default; arrangements can be discussed case by case.
Do you provide technical data sheets or test reports?
No. Formal technical data sheets or test reports are not provided by default.
What industries or applications are your products suitable for?
Hotels & restaurants, home kitchens, and wedding décor.
Do you support OEM / ODM services?
Yes. We support OEM and ODM for sufficient order quantities; details can be discussed.
What is the service life or performance advantage of the product?
Mid-to-high temperature reinforced porcelain — impact-resistant with a scratch-resistant glaze.
MOQ & Pricing
What is the minimum order quantity (MOQ)?
MOQ is based on packing quantity / container load.
Do you offer tiered pricing?
Standard pricing is fixed; retail and sample pricing are quoted separately.
Does the price include packaging, shipping, or taxes?
Quotes include packaging and domestic inland freight; international shipping and export duties are excluded.
Do you offer long-term cooperation pricing or bulk discounts?
To be discussed based on order volume and partnership terms.
Will prices fluctuate due to raw materials or exchange rates?
Prices may adjust with raw-material or exchange-rate fluctuations.
Samples & Prototyping
Can samples be shipped?
Yes, samples can be shipped.
Are samples charged? Are they refundable?
Samples are charged and non-refundable.
What is the sample lead time?
Usually within 30 days.
Do you support sample approval before mass production?
For customized products, sample approval follows the contract terms.
Are samples consistent with mass production?
Yes — samples match mass production.
Production & Lead Time
What is the production lead time after ordering?
Depends on quantity; typically 20–25 days excluding shipping.
Is the delivery time for bulk orders stable?
Yes, delivery schedules are stable.
Do you support urgent or expedited production?
Expedited production may be available depending on capacity; please contact us to confirm.
Can you provide production progress updates?
Yes.
Quality & Inspection
Do you have a quality control process?
Yes, we have a quality control process.
Do you support third-party inspection?
Yes.
Do you provide inspection or quality reports?
We do not issue formal QC reports by default; samples can be provided for your own testing.
How do you handle quality issues?
Third-party inspection is welcome; returns are not accepted after goods leave port (FOB).
Is there a quality warranty period?
No fixed warranty period; quality issues are handled case by case before shipment.